MEP Media Refund Policy

1. General Refund Policy

At MEP Media, we are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we're here to help.

1.1 Digital Products and Services

Due to the nature of digital products and services, we generally do not offer refunds unless required by law. This includes:

• Software licenses and subscriptions
• Digital downloads
• Online courses and training materials
• Membership fees

1.2 Physical Products

For physical products, you may be eligible for a refund or replacement if the product is defective, damaged, or not as described. Refund requests must be made within 14 days of receiving the product.

2. Eligibility for Refunds

2.1 Valid Reasons for Refund

Refunds may be considered under the following circumstances:

• Technical issues that prevent proper use of the product and cannot be resolved by our support team
• Duplicate or accidental charges
• Products that are significantly not as described
• Defective or damaged physical products

2.2 Non-Refundable Items

The following are not eligible for refunds:

• Services already rendered (consulting, implementation, etc.)
• Custom or personalized products
• Products purchased during sales or promotional periods (unless defective)
• Downloaded software or digital content that has been accessed

3. How to Request a Refund

3.1 Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@mepmedia.in within the eligible period
2. Provide your order number and details of the issue
3. Our team will review your request and respond within 5 business days
4. If approved, refunds will be processed to your original payment method

3.2 Required Information

When submitting a refund request, please include:

• Your full name and contact information
• Order number and date of purchase
• Detailed description of the issue
• Any supporting documentation (photos, screenshots, etc.)

4. Processing Refunds

4.1 Refund Timeframes

Approved refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

4.2 Partial Refunds

In some cases, only partial refunds may be granted:

• If only part of your order is defective or not as described
• For services that have been partially completed
• When returning physical products that show signs of use

5. Return of Physical Products

5.1 Return Process

For eligible physical products, you must:

1. Obtain a Return Merchandise Authorization (RMA) number from our support team
2. Package the item securely in its original packaging
3. Include all accessories, manuals, and documentation
4. Ship the item to the address provided with your RMA

5.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

6. Subscription Cancellations

6.1 Canceling Subscriptions

You may cancel recurring subscriptions at any time through your account dashboard. Cancellations must be made at least 48 hours before the next billing cycle to avoid being charged for the next period.

6.2 Refunds for Subscriptions

Subscription fees are generally non-refundable. However, you may request a prorated refund for the unused portion if you cancel within the first 7 days of a new subscription term.

7. Exchanges

If you need to exchange a product for the same item in a different size or color, please contact us at support@mepmedia.in. Exchanges are subject to product availability.

You will be responsible for paying the shipping costs for exchanging your item unless the exchange is due to our error.

8. Late or Missing Refunds

8.1 Check Your Account

If you haven't received your refund after 10 business days, first check your bank account again. Then contact your credit card company or payment provider as it may take some time before your refund is officially posted.

8.2 Still Missing Your Refund?

If you've done all of this and you still have not received your refund, please contact us at support@mepmedia.in with your order details and we will investigate.

9. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

MEP Media Customer Support
Email: info@mepmedia.in

Hours: Monday-Friday, 9:00 AM to 6:00 PM IST

For faster service, please include your order number in all communications.